What is GRM?
- It is a tool compromising of transparent procedures and processes to assist and guide decision makers in resolving public complaints/concerns pertaining to intervention/activities implemented under the GCF-VCP.
Objectives:
- To mediate and resolve possible complaints relating to project implementation through proper channels in a timely manner.
- To record each single complaint received and monitors the progress throughout the resolution process.
- To ensure that affected parties have access to fair resolution of their concern(s), understand the causes and have dialogue with accused culprit(s).
- To enable project implementers to resolve complaint issues through mediation and outside of judiciary system.
GRM Scope
| Matters | Issue | Causes |
| Environmental | Pollution, sedimentation, contamination, erosion, deforestation, solid waste, wastewater, runoff, spillage etc | Construction related works |
| Social-economic | Amenity issues, land dispute, social norms, resource constrain, community values, access | Construction related works |
| Others | Corruption, fraudulent | Poor Decision Making |
GRM Process
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