GCF-VCP – Grievance Redress Mechanism (GRM)

What is GRM?

  • It is a tool compromising of transparent procedures and processes to assist and guide decision makers in resolving public complaints/concerns pertaining to intervention/activities implemented under the GCF-VCP.

Objectives:

  • To mediate and resolve possible complaints relating to project implementation through proper channels in a timely manner.
  • To record each single complaint received and monitors the progress throughout the resolution process.
  • To ensure that affected parties have access to fair resolution of their concern(s), understand the causes and have dialogue with accused culprit(s).
  • To enable project implementers to resolve complaint issues through mediation and outside of judiciary system.

GRM Scope

MattersIssueCauses
EnvironmentalPollution, sedimentation, contamination, erosion, deforestation, solid waste, wastewater, runoff, spillage etcConstruction related works
Social-economicAmenity issues, land dispute, social norms, resource constrain, community values, accessConstruction related works
Others Corruption, fraudulentPoor Decision Making

GRM Process

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